How Can We Help?

Coretek is a leading technology solutions provider offering a wide range of premium products including electronics, computer components, accessories, and custom-built solutions. We serve customers across the region with quality products and exceptional service.

Our main office is located at No 169 B-2, Colombo Road, Pilimathalawa 20450, Sri Lanka. We also serve customers nationwide through our online platform.

You can place an order directly through our website by adding products to your cart and proceeding to checkout. You can also contact us via phone, email, or WhatsApp for assistance with your order.

We offer various shipping options including standard delivery, express delivery, and same-day delivery (where available). Shipping costs and delivery times vary based on your location and the shipping method selected. You can view all available options during checkout.

Shipping times depend on your location and the shipping method chosen. Standard delivery typically takes 3-5 business days within Sri Lanka. Express delivery options are available for faster service. International shipping times vary by destination.

Yes, we offer international shipping to select countries. Shipping costs and delivery times vary by destination. Please contact us for specific international shipping options and rates.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order status through our website or the shipping carrier's website.

We accept various payment methods including credit/debit cards, bank transfers, mobile payment solutions, and cash on delivery (where available). All online payments are processed securely through our encrypted payment gateway.

Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment information. We never store your complete payment details on our servers. Your financial information is handled with the highest level of security.

We may offer payment plans or installment options for select products. Please contact our sales team to discuss available financing options for your purchase.

We offer returns within 7 days of delivery for most products in their original condition with all packaging and accessories. Some items may be subject to restocking fees. Please refer to our Return & Refund Policy page for detailed information.

To return a product, please contact our customer service team with your order number. We will provide you with return instructions and a return authorization. Products must be returned in their original condition with all packaging and accessories.

Once we receive your returned item and verify its condition, refunds are typically processed within 5-7 business days. The refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Yes, most products come with manufacturer warranties. Warranty terms vary by product and manufacturer. We also offer extended warranty options for select items. Please check product pages or contact us for specific warranty information.

Yes, we provide technical support for products purchased from Coretek. Our support team can assist with setup, troubleshooting, and general product inquiries. Contact us via phone, email, or WhatsApp for assistance.

Yes, we offer custom-built solutions for computers, servers, and other technology systems. Please contact our sales team to discuss your requirements and get a customized quote.

You can create an account by clicking the "Sign Up" or "Register" button in the header. Simply provide your email address, create a password, and fill in your details. Account creation is free and takes just a few minutes.

You can reset your password by clicking "Forgot Password" on the login page. Enter your email address, and we will send you a password reset link. Follow the instructions in the email to create a new password.

Yes, once you create an account and log in, you can view your complete order history, track current orders, download invoices, and manage your account settings from your account dashboard.

You can reach our customer service team through multiple channels: Email at [email protected], Phone at +94 81 208 5525, WhatsApp at +94 77 446 7552, or by visiting our Contact page. Our team is available during business hours to assist you.

Our customer service team is available Monday through Saturday from 9:00 AM to 6:00 PM (Sri Lanka time). For urgent matters, you can reach us via WhatsApp, and we will respond as soon as possible.